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Check the status of your orders and shipments

Track Order

Submit a request to cancel an item or order

Cancel Order

Get help with damaged, loss, or stolen shipments

Report delivery failure

Return or exchange an item you purchased

start a return

Check your current gift card balance and more

manage gift card

View and update your account information

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FAQ

We offer $10 flat rate shipping within the continental United States.

Shipping to HI or AK incurs an additional $15 per order. If this fee applies, it will appear at checkout.

For overseas order, it would be a flat rate of $40, duties and taxes included.

Yes, we do.

Orders are processed with 24-28 hours. Depending on where you are, it will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.

You can track the status of your order and shipment using our self-service Tracking Center.

All orders are backed by our 30-day No Worries Warranty. No surprises, no headaches.

Like New performs an 18-point inspection to provide quality assurance for every item sold. In the rare case that you receive a defective product, we will happily send you a working replacement free of charge. 

If you have any problems with your order, please initiate a return with our self-service option.

Open box items are returns that are in perfect shape, except for their packaging.

Like New make these items available to you at great prices so you can buy the product, not the package.

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BUY THE PRODUCT, NOT THE PACKAGE

In the US, 1 in 6 purchases are returned.

When these returns are in perfect shape, except for their packaging, they become open box items and are discounted. While supplies last.